Soldac é um estúdio criativo, galeria e residência artística localizado no extremo norte de Portugal.
Política de reembolso
Last updated: 01/07/2026
Thank you for shopping with SOLDAC Studio. We create and sell original artworks, limited Studio objects, GRAM collectibles, prints, apparel, and selected print-on-demand products. Because these products are not all made in the same way, return eligibility depends on the type of item purchased.
For any return, refund, damaged item, or order issue, contact us at:
Please include your order number, the email used at checkout, a short description of the issue, and photos if the item arrived damaged.
1. Defective, damaged, or incorrect items
If your item arrives defective, damaged, or incorrect, contact us as soon as possible and no later than 30 days after delivery.
Please keep the original packaging, as it may be needed for shipping carrier or insurance review.
When contacting us, include:
- your order number
- photos of the item
- photos of the packaging
- a short description of the problem
If the issue is confirmed, we may offer a repair, replacement, refund, store credit, or another suitable solution depending on the item type and availability.
2. EU right of withdrawal
If you are a consumer in the European Union, you may have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason, unless an exception applies.
To exercise this right, contact us at soldacstudio@gmail.com within the withdrawal period.
Returned items must be sent back in their original condition, unused, undamaged, and with original packaging where possible.
After we receive and inspect the returned item, we will process the eligible refund according to applicable law.
3. Items that may not be eligible for return
Some items may be non-refundable or excluded from the right of withdrawal, depending on their nature.
This may include:
- original artworks
- unique works
- limited editions marked as final sale
- custom-made or personalised items
- made-to-order products
- sealed goods that are not suitable for return once unsealed for health or hygiene reasons
- products purchased during clearly stated final-sale or time-limited sale campaigns, where allowed by applicable law
EU rules include exceptions for goods made to the consumer’s specifications or clearly personalised, and for certain sealed goods that are not suitable for return once unsealed.
If a product is final sale, made-to-order, personalised, or non-refundable, we will aim to state this clearly on the product page.
4. Original artworks, unique items, limited items, and GRAM collectibles
Original artworks, unique items, limited Studio objects, and GRAM collectibles are often produced in small quantities or as one-of-a-kind items.
Unless the item arrives defective, damaged, or incorrect, these items may be sold as final sale or non-refundable where allowed by law.
For GRAM collectibles, the physical object and its live GRAM page, claim, Vault access, and eligible benefits may form part of the same product experience. If you have an issue with a GRAM order, contact us before attempting a return so we can review the physical item, order status, and claim status.
5. Print-on-demand items
Some apparel, accessories, and other products may be produced and fulfilled by Printful or another print-on-demand partner.
Print-on-demand items are usually made after the order is placed. Because they are produced specifically for the customer order, returns and exchanges may be limited unless the item is defective, damaged, or incorrect.
For Printful-fulfilled items, please also review Printful’s return policy:
https://www.printful.com/policies/returns
If your print-on-demand item arrives damaged, defective, or incorrect, contact us at soldacstudio@gmail.com with your order number and photos. We will help review the issue with the fulfilment provider.
6. Sale items and promotional purchases
Products purchased during sales, promotional drops, limited campaigns, or final-sale events may not be eligible for return or refund unless defective, damaged, incorrect, or otherwise required by applicable law.
Any special return conditions for a campaign or drop should be stated on the product page or checkout information where possible.
7. Return shipping
Unless the item is defective, damaged, or incorrect, customers may be responsible for return shipping costs.
We recommend using a tracked shipping service. SOLDAC Studio is not responsible for returns lost or damaged in transit.
For defective, damaged, or incorrect items, we will review the case and provide return instructions if a return is needed.
8. Refunds
Refunds are processed after the returned item is received and inspected.
If approved, the refund will be issued to the original payment method where possible.
Shipping costs may not be refundable unless required by law or unless the return is due to our error, a defective item, or damage confirmed during review.
9. Refusal of returns
We may refuse a return if:
- the return was requested outside the eligible period
- the item was used, damaged, altered, or not returned in suitable condition
- the item is not eligible for return
- the item was returned without contacting us first
- the issue cannot be verified
- the return appears abusive or fraudulent
This does not limit any mandatory consumer rights that apply by law.
10. Contact
For return, refund, damaged item, or order questions, contact:
SOLDAC Studio
Email: soldacstudio@gmail.com
Location: Melgaço, Portugal