Soldac é um estúdio criativo, galeria e residência artística localizado no extremo norte de Portugal.
Política de envio
Shipping Policy
Last updated: 01/07/2026
Thank you for shopping with SOLDAC Studio. We ship original artworks, limited Studio objects, GRAM collectibles, prints, apparel, postcards, stickers, small items, and selected print-on-demand products.
Shipping times depend on the product type, destination, production method, and carrier.
For questions about your order, contact us at:
Please include your order number and the email used at checkout.
1. Order processing
Orders are usually processed within 1–5 business days, unless the product page states a different production or preparation time.
Some products, including custom artworks, made-to-order items, print-on-demand products, and GRAM collectibles, may require additional preparation before shipping.
Business days do not include weekends or public holidays.
2. Delivery timeframes by product type
The timeframes below are estimates and may vary due to production, carrier delays, customs, holidays, peak periods, weather, incorrect addresses, or other events outside our control.
Apparel
Hoodies, T-shirts, and similar items
Estimated delivery after production/fulfilment:
Portugal: 3–5 business days
Europe: 5–10 business days
International: 10–15 business days
Some apparel may be fulfilled by a print-on-demand partner. If so, production time may apply before shipping.
Art prints and postcards
Giclée prints / fine art prints:
Estimated worldwide delivery: 7–14 business days, with tracking where available.
Postcards — Iberian Peninsula:
Estimated delivery: 3–5 business days
Postcards — Europe:
Estimated delivery: 5–8 business days
Stickers and small items
Iberian Peninsula: 2–4 business days
Europe: 5–8 business days
USA: 8–12 business days
Worldwide: 10–20 business days
Tracking may not be available for all small-item shipments.
Original artworks, limited items, and Studio objects
Original artworks, unique pieces, limited Studio objects, and similar items may require extra handling and packing time.
Estimated preparation time: 2–7 business days, unless stated otherwise on the product page.
Shipping time depends on the destination, item size, packaging requirements, and carrier.
For valuable, fragile, or unique works, we may use tracked or insured shipping where available.
GRAM collectibles
GRAM collectibles include a physical object and a live GRAM page experience.
Estimated preparation time: 2–7 business days, unless stated otherwise on the product page.
After shipping, delivery time depends on the destination and carrier.
Claim after delivery may depend on order status, fulfilment status, and account verification. If you have trouble claiming a GRAM after delivery, contact us at soldacstudio@gmail.com.
Custom artwork
Sketches, portraits, commissions, or made-to-order works
Estimated production time: 3–7 business days, unless a different timeline is agreed or stated on the product page.
Shipping time is added after production and depends on the destination.
Custom, personalised, or made-to-order works may have limited return eligibility. Please see our Return & Refund Policy.
Print-on-demand items
Some items may be produced and fulfilled by Printful or another print-on-demand partner.
Estimated production time: 2–5 business days
Estimated delivery after production:
Europe & US: 3–7 business days
Canada: 5–10 business days
Australia / New Zealand: 7–14 business days
Other international destinations: delivery time may vary
Print-on-demand items are produced after the order is placed, so production time is separate from shipping time.
Digital products and digital access
Digital products are usually delivered instantly or shortly after payment confirmation.
GRAM live pages, Vault access, story updates, and eligible benefits are not shipped physically by themselves. They are connected to the relevant GRAM product experience and may require account access, claim after delivery, or other instructions shown on the product page.
3. Tracking
Tracking is provided where available.
Some low-cost, small-item, postcard, or sticker shipments may not include tracking. If tracking is available, it will usually be sent by email after the order has shipped.
4. Customs, duties, and import taxes
International orders may be subject to customs duties, import taxes, VAT, handling fees, or local charges.
These charges are the responsibility of the customer unless stated otherwise at checkout.
Customs processing may delay delivery.
5. Incorrect address or failed delivery
Please make sure your shipping address is correct before placing your order.
SOLDAC Studio is not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address provided by the customer.
If an order is returned to us due to an incorrect address, failed delivery, refusal, or non-collection, additional shipping costs may apply before we resend the order.
6. Lost, delayed, or damaged orders
If your order appears lost, delayed, damaged, or incorrect, contact us as soon as possible at:
Please include:
- your order number
- the email used at checkout
- photos of the item and packaging if damaged
- any tracking information available
For damaged items, please keep the original packaging, as it may be needed for carrier or insurance review.
7. Split shipments
If your order contains multiple product types, items may ship separately.
For example, a print-on-demand apparel item and a Studio-packed GRAM collectible may be fulfilled from different locations or on different timelines.
8. Delivery estimates are not guarantees
All delivery times are estimates. We cannot guarantee exact delivery dates unless expressly agreed in writing.
Delays may occur due to production, fulfilment partners, carriers, customs, holidays, peak seasons, incorrect addresses, or events outside our control.
9. Contact
For shipping questions, contact:
SOLDAC Studio
Melgaço, Portugal
soldacstudio@gmail.com